Terms & Conditions

ClairoCorporation Pvt Ltd provides logistics and transportation services. Customers request these services by contacting us through WhatsApp or phone calls, as described on our website. Our website is intended to help customers learn about and request our services.

By accessing our website or requesting our services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Customers contact ClairoCorporation through WhatsApp and phone calls to request logistics and transportation services. We do not currently require customers to create an account on the website to request our services.

When you contact us, please share the details of your requirement — such as pickup and delivery locations, the type and quantity of goods, and the preferred date — so that we can confirm availability and provide you with the applicable service details.

Customers must be at least 18 years old to independently request and use ClairoCorporation’s logistics/transportation services. By requesting our services, you confirm that you meet this minimum age requirement and that you have the authority to book the transportation of the goods concerned.

Payments for our services can be made through Cash, UPI, or online transactions, as mutually agreed at the time of booking.

• A 20% advance payment is required when the truck reaches the customer’s pickup location and the loading process is initiated.
• The remaining payment terms will be clearly explained to you before the service is confirmed.
• Any additional charges will be communicated to you where applicable.

Pickup is generally available within Delhi, Punjab, Chandigarh and nearby states. Pickup timelines may vary depending on the distance and location involved.

• Same-day or up-to-2-day pickup may be available for applicable locations.
• Delivery time may vary according to distance, traffic, weather, road conditions and other circumstances beyond the company’s reasonable control.
• We will make reasonable efforts to complete your delivery as scheduled, but we cannot guarantee exact delivery times under the circumstances described above.

Our services are intended for goods that can fit safely inside our available under-10-foot trucks. The standard weight capacity of these vehicles is up to 1,750 kg.

• If your goods exceed 1,750 kg, additional charges may apply.
• Additional charges will depend on the type, quantity, weight and nature of the goods, and will be communicated to you before they become payable, wherever reasonably practicable.
• Goods that cannot be loaded or carried safely within the vehicle’s capacity may require additional vehicles or arrangements, which will be discussed with you at the time of booking.

You may cancel your booking before the truck has progressed beyond the permitted cancellation stage.

• Once the truck has been dispatched and the journey has progressed approximately 30% of the planned route, cancellation will no longer be permitted.
• The 30% journey threshold is an approximate distance-based estimate calculated against the planned/estimated transportation route agreed at the time of booking. It is not an exact measurement.
• If an order is cancelled, or cannot be delivered for reasons covered by the company’s refund policy, the applicable payment/refund will be processed in accordance with that policy.

For complete details, please refer to our Cancellation & Refund Policy.

The company will assess reported damage to goods. If goods are damaged during transportation and the company is responsible, the customer may be eligible for compensation/refund based on the extent and severity of the damage.

• Damage compensation does not automatically mean a full refund of the entire transportation/service amount.
• The final compensation amount will depend on the assessed damage and the applicable circumstances.
• Customers should report damage as soon as possible after delivery and provide appropriate evidence/photos where required.
• Video documentation of the goods may be recorded before or during loading to help assess any reported damage.

For complete details, please refer to our Damage & Goods Liability Policy.

There is no traditional product return policy because ClairoCorporation provides transportation/logistics services rather than selling physical products. Your request relates to the transportation of your goods, not the purchase of products from us.

Transportation of illegal or dangerous items is strictly prohibited. Prohibited goods include, but are not limited to:

• Illegal drugs
• Weapons
• Explosives
• Hazardous chemicals/materials
• Stolen goods
• Contraband
• Any goods prohibited under applicable Indian law

The company reserves the right to refuse transportation of any item it reasonably believes is illegal, unsafe, dangerous or unsuitable for transportation.

As a customer, you agree to:

• Provide accurate pickup and delivery information.
• Provide accurate information regarding the type, quantity and approximate weight of goods.
• Properly pack goods where required.
• Not provide prohibited or illegal goods.
• Cooperate with the driver/company during pickup and delivery.
• Ensure that someone is available at the required pickup/delivery location when necessary.

Customers may contact the company through the official contact methods provided on the website.

The following are not permitted:

• Spam calls
• Repeated unnecessary calls
• Abusive calls
• Threatening communication
• Fake bookings
• Fraudulent requests
• Harassment
• Intentional misuse of WhatsApp/phone communication

The company may restrict communication and take appropriate administrative or legal action where necessary and permitted by applicable law.

Our liability is limited to a reasonable extent for delays, losses or issues arising from circumstances outside the company’s reasonable control, including but not limited to:

• Traffic
• Severe weather
• Road closures
• Government restrictions
• Natural disasters
• Accidents caused by third parties
• Force majeure events
• Other circumstances beyond reasonable control

Nothing in these Terms is intended to exempt the company from responsibilities that cannot legally be excluded under applicable Indian law.

Customers’ personal information will be handled according to the company’s Privacy Policy.

All website content, branding, logos, graphics, text, design and other intellectual property belonging to ClairoCorporation Pvt Ltd may not be copied, reproduced or used without permission, subject to applicable law.

ClairoCorporation Pvt Ltd may update or modify these Terms & Conditions from time to time. Updated terms will be published on the website and will become effective according to the stated effective date. We encourage you to review this page periodically for any changes.

These Terms & Conditions shall be governed by the applicable laws of India, subject to applicable legal requirements.

If you have any questions about these Terms & Conditions or our services, you can reach us at: