Damage & Goods Liability Policy

ClairoCorporation Pvt Ltd takes reasonable care in the loading, transportation and unloading of your goods. Despite our care, goods may occasionally be damaged during transportation. This Policy explains how such situations are handled.

Before or during the loading of the goods into the truck, ClairoCorporation may record a video of the goods and their visible condition for documentation and record-keeping purposes.

The video may be used to:

• Document the visible condition of the goods before transportation.
• Record the loading process.
• Help determine whether damage was already present before loading.
• Assist in investigating any damage reported after transportation.
• Support the assessment of any compensation or refund claim.

Customers should cooperate with reasonable video documentation during the loading process. The video will be treated as supporting evidence of the condition of the goods at the time of loading. It does not, by itself, exclude ClairoCorporation from responsibility for damage that may occur during transportation where the company is legally responsible.

If your goods are damaged during transportation, please report the damage as soon as possible after delivery. To help us assess your report, please provide:

• Your booking details (pickup and delivery locations, date of service).
• A description of the damage.
• Photographs/evidence of the damaged goods where required.
• Any other information that may help us assess the report.

Upon receiving a damage report, the company will assess the reported damage, taking into account the extent and severity of the damage, the nature of the goods, and the applicable circumstances. The assessment may take some time depending on the nature of the report.

If goods are damaged during transportation and the company is responsible, the customer may be eligible for compensation/refund based on the extent and severity of the damage. Please note:

• Damage compensation does not automatically mean a full refund of the entire transportation/service amount.
• The final compensation amount will depend on the assessed damage and the applicable circumstances.
• Any eligible compensation/refund will be processed in accordance with our applicable policies.

The company will not be liable for damage arising from circumstances outside its reasonable control or from the customer’s own actions, including but not limited to:

• Damage caused by improper or inadequate packing of goods by the customer.
• Fragile or delicate goods not declared or not protected as required at the time of booking.
• Pre-existing damage not reported at the time of pickup.
• Prohibited or illegal goods.
• Traffic, severe weather, road closures, natural disasters, accidents caused by third parties, force majeure events and other circumstances beyond reasonable control.

If you need to report damage or have any questions about this Policy, you can reach us at: