Cancellation & Refund Policy

ClairoCorporation Pvt Ltd provides logistics and transportation services. Bookings are confirmed through our team after you contact us by WhatsApp or phone call and the service details and payment terms are agreed.

This Policy explains the circumstances in which a booking may be cancelled and whether any refund may be applicable. Please read it together with our Terms & Conditions before confirming your booking.

You may request cancellation of your booking before the applicable cancellation cutoff, as explained below:

• You may cancel your booking before the truck has progressed beyond the permitted cancellation stage.
• Once the truck has been dispatched and the transportation journey has progressed approximately 30% of the planned route, cancellation will no longer be permitted.
• If you are unsure whether your booking can still be cancelled, please contact us through the official contact methods on our website.

The 30% threshold is an approximate distance-based estimate calculated against the planned/estimated transportation route agreed with you at the time of booking. It is not an exact measurement.

Cancellation may have financial consequences. Please note:

• A 20% advance payment is required when the truck reaches your pickup location and the loading process is initiated.
• Depending on the stage of the journey and the circumstances of cancellation, the advance payment or a part of it may be deducted or forfeited.
• Refund eligibility depends on the circumstances and the applicable policy. Not every cancellation automatically qualifies for a full refund.

If an order/service cannot be delivered, or is cancelled under the circumstances covered by this Policy and our Terms & Conditions, the applicable payment/refund will be processed as follows:

• The refund amount, if any, will depend on the stage of the journey and the applicable circumstances.
• Refunds are generally processed using the same payment method used for the original payment, where practicable.
• A full refund is not guaranteed for every cancellation or situation. Each case is assessed based on the applicable circumstances.
• Processing time may vary depending on the payment method and banking timelines.

To request a cancellation, please contact us through the official contact methods on our website (WhatsApp or phone) at the earliest opportunity, and share your booking details so that we can assist you.

If you have any questions about this Cancellation & Refund Policy, you can reach us at: